Privacy Policy
Movers Paddington Privacy Policy
This Privacy Policy explains how Movers Paddington collects, uses, stores and protects personal data relating to our customers and prospective customers in the Paddington area. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and related legislation. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Paddington customers, prospective customers, and website visitors located in the Paddington area and surrounding neighbourhoods. It covers personal data collected through our website, over the phone, in person, and in the course of providing moving, packing, storage or related services.
Who we are and our role as data controller
Movers Paddington is the organisation responsible for determining how and why your personal data is processed. For the purposes of data protection law, Movers Paddington acts as the data controller in relation to the personal data described in this Privacy Policy.
Types of personal data we collect
We only collect personal data that is relevant and necessary for the provision of our services and for the operation of our business. The types of personal data we may collect include:
Identification and contact details such as full name, postal address, pickup and drop off addresses, billing address, city, postcode, and contact preferences.
Communication details such as information you provide when you contact us, request a quote, make a booking, submit feedback, or communicate with us during the moving process.
Service and booking details such as details of the property, access information, inventory and item descriptions, dates and times of moves, payment status and related service notes.
Payment and transaction information such as the amount charged, payment method, date of payment, and transaction reference details. We do not store full card numbers or card security codes; these are processed by our payment service providers.
Technical and usage information such as IP address, browser type, device information, and basic usage data relating to visits to our website. This is collected to help us maintain the security and performance of our website and to understand how it is used.
How we collect personal data
We may collect your personal data in various ways, including:
When you request a quote, book a service, or otherwise contact us.
When you communicate with us by phone, in person, or through forms on our website.
When you provide feedback or file a complaint.
When we receive information from third parties involved in your move, for example a landlord, letting agent or partner business, where this is necessary for the performance of our services.
Through the operation of our website, which may collect technical data as set out above.
Lawful basis for processing your data
We will only process your personal data when we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as to provide moving and related services, issue quotes, manage bookings, and process payments.
Legal obligation. We process certain data to comply with legal obligations, for example in relation to tax, accounting, record keeping, and responding to lawful requests from public authorities.
Legitimate interests. We process personal data where this is necessary for our legitimate business interests and where your rights and interests do not override those interests. This includes managing and improving our services, maintaining the security of our systems, handling customer queries, preventing fraud, and exercising or defending legal claims.
Consent. In limited cases, we may rely on your explicit consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide you with quotes, confirm bookings, and deliver moving, packing, storage and related services.
To communicate with you about your booking, respond to your queries, and handle any issues that arise before, during, or after a move.
To manage our customer relationships, maintain records of services provided, and improve the quality and efficiency of our operations.
To process payments, manage invoices, and maintain financial and accounting records.
To comply with legal, regulatory and insurance requirements.
To maintain the security and integrity of our website, systems and operations.
To conduct internal analysis to better understand how our services are used and to plan for future capacity and service improvements, using aggregated data where possible.
Data retention and storage
We keep your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or for as long as required by applicable law. The length of time we retain your data will vary depending on the type of information and the context in which it was collected. In general:
Booking and service records, including associated contact details and invoices, are typically retained for a period required by tax and accounting regulations, which is usually several years from the end of the relevant financial year.
Correspondence and enquiry records may be retained for a reasonable period after your last contact with us, to enable us to respond to follow up queries and to maintain accurate records of interactions.
Technical and usage data may be retained for shorter periods, unless required for security or legal purposes, in which case it may be retained for longer.
When personal data is no longer needed, it will be securely deleted or anonymised so that it can no longer be associated with you.
Processors and sharing of personal data
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our documented instructions, and are required to implement appropriate technical and organisational measures to protect your information.
Categories of processors and recipients may include:
Payment service providers, who process payments for our services.
IT and system support providers, who help maintain our website, booking systems, and other business software.
Cloud storage and data hosting providers, used for secure storage and backup of our records.
Professional advisers such as accountants, auditors or legal advisers, where necessary for the conduct of our business and compliance with legal obligations.
In certain circumstances, we may also need to share your personal data with public authorities, regulators or law enforcement bodies where required by law or to protect our rights or the rights of others.
We do not sell your personal data to third parties.
International data transfers
If we transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other approved mechanisms, and that the level of protection afforded to your data is essentially equivalent to that under applicable data protection laws.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include access controls, secure storage, staff awareness, and regular review of our information security practices. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your data protection rights
Under data protection law, you have several rights in relation to your personal data. These rights apply to Movers Paddington customers and individuals in the Paddington area whose data we process, subject to certain legal limitations and exemptions. Your rights include:
Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with information about how it is used.
Right to rectification. You have the right to request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we are not required to keep it for legal reasons.
Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we investigate a concern you have raised about its accuracy.
Right to data portability. In certain cases, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it directly to another controller where technically feasible.
Right to object. Where we rely on legitimate interests to process your personal data, you have the right to object to such processing on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.
Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Exercising your rights and complaints
If you wish to exercise any of your rights or have questions about this Privacy Policy or how we handle your personal data, you can contact Movers Paddington using the contact details provided on our website or in your booking documentation. We may need to verify your identity before responding to your request, to ensure that personal data is not disclosed to an unauthorised person.
You also have the right to lodge a complaint with a data protection supervisory authority if you are unhappy with how we have handled your personal data. We would, however, encourage you to contact us first so that we can try to resolve any concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be made available through our website or by other appropriate means. We encourage you to review this Privacy Policy periodically to stay informed about how Movers Paddington protects your personal data.
