Terms and Conditions

Movers Paddington Terms and Conditions

These Terms and Conditions set out the basis on which Movers Paddington provides residential and commercial moving and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company who requests, books, or pays for the services.

Company means Movers Paddington, the removal service provider.

Services means moving, packing, loading, unloading, transport, storage arrangement, and any other related services the Company agrees to provide.

Goods means any items, furniture, boxes, belongings or other property that the Company is asked to move, handle, or otherwise deal with.

Contract means the agreement between the Client and the Company incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides removal and relocation services, which may include packing and unpacking, loading and unloading, local and longer-distance transport within the UK, and limited assistance with arranging disposal of certain items in accordance with UK waste regulations. All services supplied are subject to these Terms and Conditions and any specific agreements confirmed in writing by the Company.

3. Booking Process

3.1 A booking can be requested by the Client through the Company’s website contact form or other approved communication methods. The Client must provide accurate information, including collection and delivery addresses, access details, dates, times, and an honest and complete description of the Goods and the scope of work.

3.2 The Company may issue a quotation based on the information provided. Quotations are usually given as estimates and are not binding if the information supplied by the Client is incomplete, inaccurate, or changes before the service is carried out.

3.3 A Contract is formed only when the Company confirms acceptance of the booking in writing, which may be by confirmation message or document stating the agreed date, time, and service details. The Company reserves the right to decline any booking at its absolute discretion.

3.4 The Client is responsible for checking the booking confirmation and notifying the Company promptly of any discrepancies. If the Company is not notified before the service date, the booking will be deemed correct and any additional work may be subject to extra charges.

4. Quotations and Pricing

4.1 All quotations are provided based on the information supplied by the Client, including inventory, access, and distance between addresses. If these details are later found to be incorrect or incomplete, the Company may vary the price accordingly.

4.2 Quotations may be provided on a fixed-price basis or on an hourly rate basis. Any applicable minimum charges will be specified in the quotation or booking confirmation.

4.3 Quotations do not include charges for parking, tolls, congestion zones, ferry charges, customs duties, storage fees, waiting time due to delays outside the Company’s control, or additional services not originally agreed. Such charges will be added where applicable.

4.4 Unless otherwise stated, all prices quoted are exclusive of any applicable VAT or government-imposed charges. The Client is responsible for paying any such amounts in addition to the quoted service price where required by law.

5. Payments

5.1 The Client agrees to pay the Company for the Services in accordance with the agreed quotation and payment terms. The Company may require a deposit at the time of booking and full payment prior to or on completion of the Services.

5.2 Payment methods accepted will be set out in the booking confirmation. The Company is under no obligation to commence or continue the Services if payments due have not been received in full and cleared.

5.3 Where payment is not made by the due date, the Company may charge interest on any overdue sums at the statutory rate applicable under UK law and may suspend further services until full payment is received.

5.4 If the Client disputes any part of an invoice, the undisputed part must still be paid by the due date. The parties will then seek to resolve any dispute in good faith.

6. Cancellations and Changes

6.1 The Client may cancel or amend a booking by giving written notice to the Company.

6.2 The following cancellation charges may apply, unless otherwise stated in the booking confirmation:

a. More than 7 days before the service date: deposit may be refunded or transferred, subject to an administration fee as notified by the Company.

b. Between 7 days and 48 hours before the service date: the Company may retain part or all of the deposit and may charge a percentage of the quoted price to cover costs and lost opportunities.

c. Less than 48 hours before the service date or on the service date itself: the Company may charge up to 100 percent of the quoted price.

6.3 If the Client wishes to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing and additional charges.

6.4 The Company may cancel or postpone the Services if events beyond its reasonable control make it impossible or unsafe to proceed, including severe weather, accidents, road closures, staff illness, or issues with access. In such cases, the Company will seek to agree a new date or will provide a refund of any prepayments for services not carried out, but shall not otherwise be liable for any losses arising from such cancellation or postponement.

7. Client Responsibilities

7.1 The Client is responsible for:

a. Ensuring that all Goods are properly packed, secured, and ready for transport unless the Company has been specifically engaged to provide packing services.

b. Ensuring that access is available at both collection and delivery addresses, including suitable parking arrangements and any necessary permits.

c. Providing accurate information about access restrictions such as narrow roads, stairs, lifts, loading bays, and time limits, to allow the Company to plan the service.

d. Arranging appropriate insurance for high-value or delicate items if additional coverage is desired, in excess of the liability limits set out in these Terms and Conditions.

e. Being present or represented by an authorised person during collection and delivery to direct placement of items, sign job sheets, and address any queries.

7.2 The Client must not ask the Company to move or handle any items that are illegal, hazardous, explosive, highly flammable, corrosive, toxic, perishable beyond normal domestic goods, or otherwise likely to cause damage, injury, or breach of regulations.

8. Company Responsibilities

8.1 The Company will use reasonable skill and care in providing the Services and will take appropriate steps to protect the Client’s Goods while they are under the Company’s control.

8.2 The Company will make reasonable efforts to adhere to agreed dates and times, but arrival and completion times are estimates and not guaranteed. The Company is not liable for delays caused by factors beyond its reasonable control.

8.3 The Company will comply with applicable UK laws and regulations related to the provision of its services, including relevant road traffic and waste regulations, as they apply to removal operations.

9. Liability and Limitations

9.1 The Company’s liability for loss of or damage to Goods, or for any other loss arising from the Services, is limited to reasonable and foreseeable direct losses only. The Company is not liable for indirect, consequential, or purely economic losses such as loss of profits, business interruption, or loss of opportunity.

9.2 The Client must notify the Company in writing of any visible loss or damage to Goods as soon as reasonably possible, and in any event no later than 48 hours after completion of the Services. For non-visible loss or damage, the Client must notify the Company within 7 days of completion. If the Client fails to notify within these time limits, the Company may not be liable.

9.3 The Company will not be liable for:

a. Loss or damage arising from defective or inadequate packing when not carried out by the Company.

b. Loss or damage to fragile or easily damaged items where the Client has not informed the Company in advance and agreed appropriate handling.

c. Loss or damage to electrical or mechanical items due to internal defects, unless caused by external physical impact while in the Company’s care.

d. Any loss or damage caused by the Client’s failure to discharge responsibilities under these Terms and Conditions.

9.4 The Company’s total liability for any claim or series of connected claims shall not exceed the lower of the cost of repair or replacement of the affected item, subject to any overall cap stated in the booking confirmation or any applicable statutory limitation.

9.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited or excluded under the laws of England and Wales.

10. Insurance

10.1 The Company maintains insurance appropriate to its operations as a removal service provider. The existence of such insurance does not increase or extend the Company’s liability beyond the limits set out in these Terms and Conditions.

10.2 The Client is encouraged to arrange additional insurance cover for high-value, fragile, or particularly important items where the standard liability limits are insufficient.

11. Waste and Disposal Regulations

11.1 The Company is not a licensed waste carrier for general disposal unless expressly stated in a specific agreement. The Company will not remove or dispose of waste, rubbish, or items classified as controlled waste, except where this is in compliance with applicable UK waste legislation and any necessary licences are in place.

11.2 Where the Company agrees to remove unwanted items, the Client confirms that they are the legal owner or have authority to arrange disposal. The Client remains responsible for ensuring that items requested for disposal do not include hazardous, illegal, or regulated materials.

11.3 The Company reserves the right to refuse to carry or dispose of any items that appear to be hazardous, contaminated, illegal, or otherwise unsuitable for transport or disposal in accordance with relevant regulations.

12. Delays, Waiting Time and Access Issues

12.1 If the Company’s staff are unable to start or continue work at the agreed time due to access problems, delays with keys, obstructions, or the Client not being present, the Company may charge waiting time at its current hourly rate.

12.2 If, in the Company’s reasonable opinion, it is not possible to safely complete the Services due to access issues or other hazards, the Company may terminate the job and the Client may be charged up to the full quoted amount.

13. Complaints and Dispute Resolution

13.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.

13.2 Any formal complaint should be set out in writing, with details of the booking, dates, and the nature of the complaint. The Company will review and respond in a reasonable timeframe.

13.3 The parties will attempt to resolve disputes in good faith. If they cannot reach a resolution, either party may seek to use mediation or other appropriate means before resorting to court proceedings, where this is practical and proportionate.

14. Data Protection and Privacy

14.1 The Company may collect and process personal information about the Client for the purposes of handling enquiries, managing bookings, providing Services, taking payment, and complying with legal obligations.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws. Personal information will not be sold to third parties and will only be shared where necessary to deliver the Services or comply with legal requirements.

15. Variations to Terms

15.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking, unless a later version is expressly agreed in writing by both parties.

15.2 Any variation to these Terms and Conditions must be agreed in writing by the Company. Verbal statements or informal assurances are not binding unless confirmed in writing.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or will be deleted if this is not possible. The remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By confirming a booking with Movers Paddington, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.